Warranty and Customer Service

Here at AIRVIA Medical, we understand that buying an air purifier is a major investment for a family's budget. We put a lot of thought and effort into implementing warranties and terms of sale that are tailored to bring full satisfaction to our customers.

5-year warranty on all products

The range of air purifiers that are available on our site are all covered by the same warranty of 5 years. This warranty covers parts and labour.
While most of our competitors only offer 1- or 2-year warranties which come with drastic terms of use and very expensive warranty upgrades, we are so confident in the quality of our products that we chose to offer a universal 5-year warranty.

Quick payment and delivery

You can buy our products online thanks to our secure and encrypted payment platform. Payment can also be done via PayPal, check, or wire transfer. We do not keep your billing information and comply with all conditions stipulated by the RGPD.
AIRVIA Medical air purifiers and dedicated accessories are delivered within 2 days of the original purchase.
We gladly provide you with a 30-day withdrawal period.

Responsive customer service

The AIRVIA Medical team is at your disposal for any question, advice, or product support you may need.
If you run into an issue with your air purifier, a representative from our team will come directly to your home and take it back free of charge to have it repaired in one of our shops.
For customer service requests, please contact us at